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A New Way To Contact Us Online
In the coming weeks we will be moving to a new triaging system.
Online First
- Following a huge increase in online requests we have decided to move to a single system for all enquiries.
- All patients will be invited to complete an online request when they contact us. You can use this at any time during opening hours
- Using this system will help us manage medical and admin requests in one place. It’s the quickest and fairest way to request services.
- No matter how you contact us – online, by phone, or in person at reception – the process is the same. You can choose the way that works best for you.
- If you phone us or visit us in person, we’ll ask you to go online first. If you cannot complete online, then we will do it with you
- The Practice, and our online enquiry system, will be open Monday to Friday, from 8am to 6.30pm
What do I use it for?
- Appointments
- Sick (FIT) notes
- Admin queries
- Referrals
Prescription requests will still be through the NHS App or EMISAccess
Why can’t I just get an appointment straight away?
We will no longer offer appointments immediately, because our triage team need to decide what kind of care you need. This means that we can prioritise helping people who genuinely need our care the most. It also means that appointments aren’t snapped up in the ‘8am rush’ like they used to be.
If the triage team decides your problem is urgent you will be offered a same day telephone appointment or in certain cases be asked to attend for further assessment. If your issue isn’t urgent but we want to see you in an appointment, we will aim to contact you about booking
Why might I not be offered a GP appointment?
Sometimes, seeing a GP might not be what you need – lots of minor illnesses can either be treated at home or by your community pharmacist. Also, sometimes we might urge you to seek more urgent help from 999, your nearest Emergency Department (A&E) or Urgent Treatment Centre if we think your issue is more serious.
Is my data safe?
Yes. The software ‘Anima‘ is certified to NHS and UK government standards – all data stays in the UK and is encrypted.
Published: Jul 21, 2026