Newsletter - July 2022




General News

Access System Update
We have been continuing to adapt our appointment system every few weeks to work through the pandemic. We are now able to see all patients face to face if they wish and you can discuss your choices with our team. We may ask you to attend in person if there's a chance you will need to be examined, but many contacts may still be over the phone if this is what you prefer.

All our appointments now require us to gain a brief reason for your appointment before we book it, this has made our appointment use much more efficient and we have a number of things that we have started to do online. All our patient co-ordinator team receive initial and ongoing training.


Building Update

In 2020, the practice embarked on an exciting and much-needed building expansion project. This renovation lasted 16 months in total and involved large extensions on both sides of the building.

The work has extended the building significantly, giving us 9 new clinical spaces, a large admin suite, as well as an enlarged waiting room. Staff spaces have been modernised and expanded, and the opportunity to refresh some of the original clinical spaces was also taken.

We recognise that the project caused disruption for staff and patients alike and are grateful for the support and patience received during this time. We hope that all who attend the practice will benefit from this building update, allowing the practice to provide a better service to patients. If you would like to provide any feedback on your experience when visiting we’d love to hear from you.


Your GP Surgey Team Care for You

General practice in Bristol, North Somerset and South Gloucestershire is changing.

We want to make sure everyone can access the right support when they need it, whether that’s online or face-to-face, so general practice teams are growing to include an even wider variety of medical specialists. This means you may be offered an appointment with one of these specialist members of staff, instead of a GP.

These changes mean as many people can access general practice as possible, so that we can prevent long-term ill health and help everybody live healthier, longer lives. We’re working closely with our partners in community services, social care, hospitals and mental health to make this happen.

Meet your GP surgery team

Your general practice team can now offer you more specialist services than ever. That’s because these teams include a variety of highly trained medical professionals, who each bring extensive, specialist knowledge to local care.

These GP-led teams include roles like advanced nurse practitioners, physiotherapists, and clinical pharmacists. They work together closely, and if a specialist needs assistance from a GP, this can happen quickly and easily.


Patient Involvement Update

Can you spare 2 hours every 3 months to be part of our core ‘patient board’

Patient involvement is very important for us as a Practice and in September we will be launching a new patient group. You will need to be able to commit to four meetings during a 12 month period, these will be held remotely initially. We have a brief role description for board members, and this is a paid position. We are keen to recruit a group of diverse range of patients.

To apply to join our board, head to the Patient Participation Group page.


Published: Jul 22, 2022