Friends & Family Test Results

 

BACK TO MAIN INDEX

 

The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

It is based on one simple question:

"Overall, how was your experience of our service?"

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

 

FFT Results

Select year:
  • 81% Very Good
  • 14% Good
  • 2% Neither Good nor Poor
  • 2% Poor
  • 1% Very Poor
  • 0% Don't know
Month / Year Very Good Good Neither Good nor Poor Poor Very Poor Don't know
Jan 2023 575 137 6 15 5 3
Feb 2023 367 96 5 5 7 1
Mar 2023 118 28 6 4 3 0
Apr 2023 100 30 8 4 2 0
May 2023 131 28 3 6 3 1
Jun 2023 364 29 8 9 8 0
Jul 2023 355 50 16 5 5 1
Aug 2023 373 28 7 9 4 0
Sep 2023 294 27 9 11 5 0
Oct 2023 0 0 0 0 0 0
Nov 2023 0 0 0 0 0 0
Dec 2023 0 0 0 0 0 0

Patient feedback

We asked the question:
Please can you tell us why you gave your answer?

The doctor called right at the time of the booked appointment, and he listened carefully, providing advice and a plan of action.
Posted on: 17/08/2023

Short waiting time for appointment and very understanding reception staff. I felt listened to and understood when explaining my issue to the doctor and feel like she was very thorough in taking the best course of action.
Posted on: 20/07/2023

Very helpful and courteous receptionist, and a very friendly and helpful doctor.
Posted on: 05/07/2023

Extremely kind and knowledgeable Nursing staff.
Posted on: 11/05/2023

Superbly helpful, kind and professional guidance. Thank you
Posted on: 27/04/2023

Helpful, efficient and friendly as ever.
Posted on: 11/04/2023

I came away from the appointment confident that I had received excellent care. All of my questions were answered and the doctor explained the reasons for the course of action he proposed, so that I have a clear idea of what will happen next.
Posted on: 17/03/2023

Good experience, really proactive. Actually quite surprised due to all the scaremongering in the media about how painful simply getting an appointment is let alone anything else. I suspect I'm not the only patient that has been anxious about using the GPs, but thank you for the experience.
Posted on: 21/02/2023

Friendly, thorough, competent and helpful staff
Posted on: 30/01/2023

Well organised, clean, bright environment, really lovely kind and caring staff. Thank you
Posted on: 14/01/2023

Straight in. Nurse was lovely. Great service for a Saturday morning.
Posted on: 03/12/2022

Doctor called exactly on time. He was friendly and informative.
Posted on: 18/10/2022

Friendly doctor. Made good eye contact. Was not patronising or dismissive.
Posted on: 12/09/2022

Courteous and professional. Quickly sorted out appointment options
Posted on: 10/09/2022

Efficient/listening/caring staff. I was seen by an appropriate senior nurse within 2 hours of my phone call. Diagnosis was explained well and guidance for any future deterioration of my condition was clearly explained. Excellent all round - thankyou
Posted on: 30/08/2022

Excellent clinical care and efficient admin service
Posted on: 22/07/2022