Friends & Family Test Results
The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.
It is based on one simple question:
"Overall, how was your experience of our service?"
Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.
- 81% Very Good
- 14% Good
- 2% Neither Good nor Poor
- 2% Poor
- 1% Very Poor
- 0% Don't know
|Month / Year||Very Good||Good||Neither Good nor Poor||Poor||Very Poor||Don't know|
We asked the question:
Please can you tell us why you gave your answer?
The doctor called right at the time of the booked appointment, and he listened carefully, providing advice and a plan of action.
Posted on: 17/08/2023
Short waiting time for appointment and very understanding reception staff.
I felt listened to and understood when explaining my issue to the doctor and feel like she was very thorough in taking the best course of action.
Posted on: 20/07/2023
Very helpful and courteous receptionist, and a very friendly and helpful doctor.
Posted on: 05/07/2023
Extremely kind and knowledgeable Nursing staff.
Posted on: 11/05/2023
Superbly helpful, kind and professional guidance. Thank you
Posted on: 27/04/2023
Helpful, efficient and friendly as ever.
Posted on: 11/04/2023
I came away from the appointment confident that I had received excellent care. All of my questions were answered and the doctor explained the reasons for the course of action he proposed, so that I have a clear idea of what will happen next.
Posted on: 17/03/2023
Good experience, really proactive. Actually quite surprised due to all the scaremongering in the media about how painful simply getting an appointment is let alone anything else. I suspect I'm not the only patient that has been anxious about using the GPs, but thank you for the experience.
Posted on: 21/02/2023
Friendly, thorough, competent and helpful staff
Posted on: 30/01/2023
Well organised, clean, bright environment, really lovely kind and caring staff. Thank you
Posted on: 14/01/2023
Straight in. Nurse was lovely. Great service for a Saturday morning.
Posted on: 03/12/2022
Doctor called exactly on time. He was friendly and informative.
Posted on: 18/10/2022
Friendly doctor. Made good eye contact. Was not patronising or dismissive.
Posted on: 12/09/2022
Courteous and professional. Quickly sorted out appointment options
Posted on: 10/09/2022
Efficient/listening/caring staff. I was seen by an appropriate senior nurse within 2 hours of my phone call. Diagnosis was explained well and guidance for any future deterioration of my condition was clearly explained. Excellent all round - thankyou
Posted on: 30/08/2022
Excellent clinical care and efficient admin service
Posted on: 22/07/2022
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