Friends & Family Test Results
The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.
It is based on one simple question:
"Overall, how was your experience of our service?"
Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.
- 67% Very Good
- 26% Good
- 2% Neither Good nor Poor
- 2% Poor
- 2% Very Poor
- 0% Don't know
|Year-month||Very Good||Good||Neither Good nor Poor||Poor||Very Poor||Don't know|
We asked the question:
Please can you tell us why you gave your answer?
Doctor called exactly on time. He was friendly and informative.
Posted on: 18/10/2022
I felt like I was listened to, and my concerns were taken seriously by a doctor who, although working quickly didn't make me feel rushed.
Posted on: 14/10/2022
I have been so impressed with the standard of care I have received by doctors, nursing staff and the reception staff. Thank you to you all. You are a credit to our NHS
Posted on: 04/10/2022
Friendly doctor. Made good eye contact. Was not patronising or dismissive.
Posted on: 12/09/2022
Courteous and professional. Quickly sorted out appointment options
Posted on: 10/09/2022
I was seen in person by the GP the day after I rang the surgery following a phone consultation. I was booked in for blood tests the same day. Happy with how quickly I saw someone
Posted on: 06/09/2022
Took time to listen. Helpful advice. Reception great too.
Posted on: 02/09/2022
Efficient/listening/caring staff. I was seen by an appropriate senior nurse within 2 hours of my phone call. Diagnosis was explained well and guidance for any future deterioration of my condition was clearly explained. Excellent all round - thankyou
Posted on: 30/08/2022
Relaxed environment, felt comfortable. Doctor was easy to talk too and listened to me
Posted on: 26/08/2022
My GP is understanding and patient, always listens to my concerns and is caring even though the service is under extreme pressure.
Posted on: 25/08/2022
Amazing that you are able to answer the phone and there is a kind message when I phoned when needing to wait. The reception team are welcoming and helpful. The surgery environment is beautiful; calm, uncluttered, light and airy. I love the paintings. The screen was helpful when to be seen. The doctor was polite and efficient but seemed rushed. I appreciate how busy you all are. Thank you for an amazing service. :)
Posted on: 24/08/2022
The doctor listened carefully to my question and then spent quite a while looking for the information required.
Posted on: 22/08/2022
Prompt...even early!...Clear instructions before and on premises. Approachable and open GP.
Posted on: 19/08/2022
The overall treatment was very good from phone call to book the appointment within day of phone call. Receptionist very helpful & doctor very thorough.
Posted on: 18/08/2022
No fuss, professionally treated questions asked were answered with no hesitation.
Posted on: 17/08/2022
Clean, well ventilated waiting room with hand sanitiser available and efficient blood sampling by nurse
Posted on: 17/08/2022
A kind, reassuring and detailed phone call explaining blood test results and the follow up treatment
Posted on: 16/08/2022
Excellent clinical care and efficient admin service
Posted on: 22/07/2022
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