Friends & Family Test Results




The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

It is based on one simple question:

"Overall, how was your experience of our service?"

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.


FFT Results

Select year:
  • 74% Very Good
  • 21% Good
  • 2% Neither Good nor Poor
  • 2% Poor
  • 2% Very Poor
  • 0% Don't know
Year-month Very Good Good Neither Good nor Poor Poor Very Poor Don't know
Mar 2023 81165220
Feb 2023 367965571
Jan 2023 57513761553
Dec 2022 337776470
Nov 2022 195724751
Oct 2022 209776671
Sep 2022 177684460
Aug 2022 63335320
Jul 2022 300010
Jun 2022 000000
May 2022 100010
Apr 2022 100000

Patient feedback

We asked the question:
Please can you tell us why you gave your answer?

I came away from the appointment confident that I had received excellent care. All of my questions were answered and the doctor explained the reasons for the course of action he proposed, so that I have a clear idea of what will happen next.
Posted on: 17/03/2023

Good experience, really proactive. Actually quite surprised due to all the scaremongering in the media about how painful simply getting an appointment is let alone anything else. I suspect I'm not the only patient that has been anxious about using the GPs, but thank you for the experience.
Posted on: 21/02/2023

Friendly, thorough, competent and helpful staff
Posted on: 30/01/2023

My concerns were dealt with and my GP listened and made a plan for following up on results awaited from secondary care. I felt reassured.
Posted on: 26/01/2023

I rang 111 with an out of hours concern; they arranged for a GP to phone me 3 hours later; he arranged for blood and urine tests, doubled my BO medication and advised me to make appointments with nurses and a GP; the receptionist helped me make 2 immediate appointments and one in 4 weeks time for a hypertension review. Very friendly and efficient service
Posted on: 20/01/2023

The nurse we saw was so lovely with my daughter who is autistic and has anxiety
Posted on: 17/01/2023

Well organised, clean, bright environment, really lovely kind and caring staff. Thank you
Posted on: 14/01/2023

The appointment was in time I was focused on as an individual and not hurried and had my questions effectively answered
Posted on: 10/01/2023

Kind, calm, professional GP
Posted on: 05/01/2023

Appointment was on time. GP listened and was considerate to the whole situation.
Posted on: 22/12/2022

Scheduled call from GP was on time. She was very kind, thorough and reassuring
Posted on: 21/12/2022

Thorough assessment and clear plan of action provided in a caring way
Posted on: 06/12/2022

Straight in. Nurse was lovely. Great service for a Saturday morning.
Posted on: 03/12/2022

Helpful, efficient and caring
Posted on: 01/12/2022

Doctor called exactly on time. He was friendly and informative.
Posted on: 18/10/2022

I felt like I was listened to, and my concerns were taken seriously by a doctor who, although working quickly didn't make me feel rushed.
Posted on: 14/10/2022

I have been so impressed with the standard of care I have received by doctors, nursing staff and the reception staff. Thank you to you all. You are a credit to our NHS
Posted on: 04/10/2022

Friendly doctor. Made good eye contact. Was not patronising or dismissive.
Posted on: 12/09/2022

Courteous and professional. Quickly sorted out appointment options
Posted on: 10/09/2022

I was seen in person by the GP the day after I rang the surgery following a phone consultation. I was booked in for blood tests the same day. Happy with how quickly I saw someone
Posted on: 06/09/2022

Took time to listen. Helpful advice. Reception great too.
Posted on: 02/09/2022

Efficient/listening/caring staff. I was seen by an appropriate senior nurse within 2 hours of my phone call. Diagnosis was explained well and guidance for any future deterioration of my condition was clearly explained. Excellent all round - thankyou
Posted on: 30/08/2022

Relaxed environment, felt comfortable. Doctor was easy to talk too and listened to me
Posted on: 26/08/2022

My GP is understanding and patient, always listens to my concerns and is caring even though the service is under extreme pressure.
Posted on: 25/08/2022

Amazing that you are able to answer the phone and there is a kind message when I phoned when needing to wait. The reception team are welcoming and helpful. The surgery environment is beautiful; calm, uncluttered, light and airy. I love the paintings. The screen was helpful when to be seen. The doctor was polite and efficient but seemed rushed. I appreciate how busy you all are. Thank you for an amazing service. :)
Posted on: 24/08/2022

The doctor listened carefully to my question and then spent quite a while looking for the information required.
Posted on: 22/08/2022

Prompt...even early!...Clear instructions before and on premises. Approachable and open GP.
Posted on: 19/08/2022

The overall treatment was very good from phone call to book the appointment within day of phone call. Receptionist very helpful & doctor very thorough.
Posted on: 18/08/2022

No fuss, professionally treated questions asked were answered with no hesitation.
Posted on: 17/08/2022

Clean, well ventilated waiting room with hand sanitiser available and efficient blood sampling by nurse
Posted on: 17/08/2022

A kind, reassuring and detailed phone call explaining blood test results and the follow up treatment
Posted on: 16/08/2022

Excellent clinical care and efficient admin service
Posted on: 22/07/2022