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Friends & Family Test Results
The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.
It is based on one simple question:
"Overall, how was your experience of our service?"
Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.
FFT Results
| Month / Year | Very Good | Good | Neither Good nor Poor | Poor | Very Poor | Don't know |
|---|---|---|---|---|---|---|
| Jan 2024 | 389 | 46 | 9 | 5 | 5 | 1 |
| Feb 2024 | 386 | 48 | 8 | 12 | 7 | 1 |
| Mar 2024 | 334 | 51 | 10 | 6 | 10 | 1 |
| Apr 2024 | 388 | 50 | 7 | 9 | 14 | 0 |
| May 2024 | 470 | 47 | 12 | 6 | 15 | 1 |
| Jun 2024 | 343 | 49 | 8 | 8 | 12 | 2 |
| Jul 2024 | 346 | 34 | 16 | 9 | 8 | 4 |
| Aug 2024 | 388 | 40 | 7 | 11 | 12 | 1 |
| Sep 2024 | 203 | 27 | 7 | 7 | 5 | 1 |
| Oct 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Nov 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Dec 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
Patient feedback
We asked the question:
Please can you tell us why you gave your answer?
Nurse was brilliant, really friendly, professional and reassuring. Helpful reception at booking.
Posted on: 04/11/2023
The doctor called right at the time of the booked appointment, and he listened carefully, providing advice and a plan of action.
Posted on: 17/08/2023
Short waiting time for appointment and very understanding reception staff.
I felt listened to and understood when explaining my issue to the doctor and feel like she was very thorough in taking the best course of action.
Posted on: 20/07/2023
Very helpful and courteous receptionist, and a very friendly and helpful doctor.
Posted on: 05/07/2023
Extremely kind and knowledgeable Nursing staff.
Posted on: 11/05/2023
Superbly helpful, kind and professional guidance. Thank you
Posted on: 27/04/2023
Helpful, efficient and friendly as ever.
Posted on: 11/04/2023
I came away from the appointment confident that I had received excellent care. All of my questions were answered and the doctor explained the reasons for the course of action he proposed, so that I have a clear idea of what will happen next.
Posted on: 17/03/2023
Good experience, really proactive. Actually quite surprised due to all the scaremongering in the media about how painful simply getting an appointment is let alone anything else. I suspect I'm not the only patient that has been anxious about using the GPs, but thank you for the experience.
Posted on: 21/02/2023
Friendly, thorough, competent and helpful staff
Posted on: 30/01/2023
Well organised, clean, bright environment, really lovely kind and caring staff. Thank you
Posted on: 14/01/2023
Straight in. Nurse was lovely. Great service for a Saturday morning.
Posted on: 03/12/2022
Doctor called exactly on time. He was friendly and informative.
Posted on: 18/10/2022
Friendly doctor. Made good eye contact. Was not patronising or dismissive.
Posted on: 12/09/2022
Courteous and professional. Quickly sorted out appointment options
Posted on: 10/09/2022
Efficient/listening/caring staff. I was seen by an appropriate senior nurse within 2 hours of my phone call. Diagnosis was explained well and guidance for any future deterioration of my condition was clearly explained. Excellent all round - thankyou
Posted on: 30/08/2022
Excellent clinical care and efficient admin service
Posted on: 22/07/2022